Frequently Asked Questions

What products can I buy?

On Jordan3DPrint you can buy unique items made with 3D printing. Products on the homepage can be purchased immediately and added to your cart. You can also request custom printing and lithophanes: the item is made from your STL file or image. For larger quantities or custom orders, visit the Prototyping page.

Why Jordan3DPrint?

We focus on simplicity and usability to save you time. For custom printing and lithophanes there’s no need for a manual quote — upload your file and order instantly.

What is custom printing?

With an STL file we print a fully custom product and ship it to you. Learn more on the Custom Printing Help page.

What is a lithophane?

A thin 3D printed panel that shows a raised image in ambient light and reveals the full picture when backlit. Upload your photo on the Custom Printing & Lithophanes page.

How do I buy a product?

Add items to your cart or buy directly from the product page using the Proceed to checkout button. Enter your shipping and payment details and we start processing right away. See How purchasing works for details.

What payment methods are available?

Cash on delivery, bank transfer, and card payment (via Paylike). For transfers include your order reference in the note.

What delivery options are available?

GLS/Packeta home delivery and pickup point collection.

How do I register/sign in?

Go to Login or Register. You only need an email and password. Checkout is possible without prior registration as well — you can enter the required info during purchase.

How long is delivery?

Up to 10 business days from order.

How much is shipping?

Shipping costs depend on the chosen courier and destination. Fees are shown at checkout.

What are my options with cash on delivery?

Cash or bank card payment to the courier (where available).

How do I track my order?

Track your order in your account. We also email you when the parcel is handed to the courier and the courier sends an SMS on the delivery day.

What if I miss the delivery?

Contact the courier using the SMS contact to arrange a new time.

Are my data safe?

Yes. The site uses HTTPS and we never share your data with third parties.

What is the minimum price?

There is a minimum price for printed items to cover preparation and handling. Exact values are shown during configuration and at checkout.

If you need more help, contact us at info@jordan3dprint.store.